Refund policy
A. Instructions on Cancellation
Introduction
Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to either their commercial or independent professional activity:
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (Marwin Wiesner, Holzmanufaktur Marwin Wiesner, Herbert-Huster-Str. 1, 21762 Otterndorf, Germany, Tel.: 01520 7233629, E-mail: info@ekengriep.de) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form for this purpose, although this is not mandatory.
To comply with the cancellation period, it is sufficient for you to send the notification concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of Cancellation
If you cancel this contract, we must reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must send or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary to examine their nature, characteristics and functioning.
Exclusion or Early Expiry of the Right of Cancellation
The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs.
General Information
1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging, including all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2) Please do not return the goods to us carriage unpaid.
3) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of cancellation.
B. Cancellation Form
If you wish to cancel the contract, please complete this form and return it.
To
Marwin Wiesner
Holzmanufaktur Marwin Wiesner
Herbert-Huster-Str. 1
21762 Otterndorf
Germany
E-mail: info@ekengriep.de
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if notification is made on paper)
_________________________
Date
(*) Delete as appropriate
